Accessibility at USAA

Our commitment to accessibility

We believe everyone deserves equal access to our services, including those with disabilities.

We do that by making sure our online content is easy to use and understand. And we strive to make sure our buildings are safe and usable for all.

Accessibility is an ongoing effort. We’re always looking for ways to improve, so we can better serve you and your family.

Connect with us for accessibility support.

If you need help using our facilities, services or online content, let us know. We’ll make sure you get the accommodations and support you need.

You can also share any questions or comments about what we can do better.

Phone

Call us at 800-531-USAA (8722).

Mail

USAA Accessibility Director

9800 Fredericksburg Road

San Antonio, TX 78288-5022

Relay Service

We accept calls through the federal telecommunications relay service.

Access to our facilities

We want to make our buildings easy to navigate for all members, potential members and their families. We have several accessibility features and services to support your visit.

Service animals are welcome at all financial centers and the bank lobby. We can also provide speech and sign language interpreters, note takers, and qualified readers.

If you need these services, call us at 800-531-USAA (8722).

Access to our online content

Our goal is to make our online services simple and easy to use for everyone. We design our content to meet accessibility standards and support how you choose to get it.

Many USAA documents are compatible with screen readers. If needed, you can also get them in Braille or large print.

You can set your document preferences from your member profile or by calling us at 800-531-USAA (8722).