Request Information

Is this request for yourself or on behalf of someone else?
What type of request is this?
Special notice:

All information requests submitted through this form apply only to personal information that is subject to the California Consumer Privacy Act (CCPA).


Know and Access: California residents have the right to request access to specific pieces of personal information that USAA has collected about them that is subject to the CCPA.


Delete: California residents have the right to request deletion of specific pieces of personal information that USAA has collected about them that is subject to the CCPA. Please note that if you submit a request to delete, USAA will only delete personal information that is subject to the CCPA, and will not be able to delete any personal information that is necessary or appropriate to provide USAA products or services.


*Correct: For your convenience, when you make a request to correct inaccurate information, we will automatically process a request to access information on your behalf to provide you with any information that is subject to your right to correct under the CCPA. Doing so allows us to search our records to determine if we have any information about you that is subject to the CCPA, and if so, provide that information to you along with instructions on how to complete your request to correct any inaccurate personal information.


Please note, most personal information can be updated by logging into your account, self service through the USAA app, or by contacting a member service representative at 1-800-531-8722.


For employment related information requests please call the USAA Human Resources Service Center at 1-800-210-8722, or email HumanResources@usaa.com.



Please see our CCPA Privacy Disclosure for more information.