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Need emergency help?

If you’re in an accident and need emergency help, call 911. 

24-hour roadside assistance

We’re here to help you get back on the road.

Get roadside assistance

Confirm my coverage

Need to get reimbursed for roadside?

If you have roadside coverage but already paid for assistance, you can submit a reimbursement request in as little as 5 minutes.

We’ll need to know which car was involved, the cost of service and the name and number for the service provider.

Get reimbursed for roadside assistance

What’s typically covered by roadside assistance?

Roadside assistance can help if your car breaks down. If you’re not sure about your coverage, you can check your policy. Here are some common things we can help with.

Towing or stuck

If you have car trouble, get it towed to a nearby repair shop. Or get your car pulled out if you’re stuck in a ditch, mud or snow.

Dead battery

Get a jump-start if your car won’t start.

Flat tire

If you have a spare tire, we can replace the flat. If the spare is also flat, we’ll schedule a tow.

Lockout

Get an expert to unlock your car if you’re locked out.

Fuel delivery

We’ll deliver gas if you run out. You’ll just need to pay the fuel cost.

How roadside assistance works

File a roadside claim in just a few minutes and get back on track.

Steps to complete How roadside assistance works

  1. Ask for help

    Tell us what happened. Get started on usaa.com or the USAA Mobile App. We’ll contact our service provider right away.

  2. Get help

    How soon they arrive will depend on services you need and your location. You'll need to wait with your car. If you leave, the only service we can provide is towing.

  3. Get back on the road

    A technician will help diagnose and fix the problem. It usually takes less than an hour for them to service your car. If the car needs more work, they’ll set up a tow.

Get roadside assistance

How much do services cost if I have roadside assistance?

If you already have roadside assistance on your policy, there's little you'll have to pay for.

You can still get help if you don’t have it on your policy. We've negotiated special rates for the following services:

Default Caption Text

Service

Towing

Cost with coverage

$0 to the nearest repair shop

Service

Fuel delivery

Cost with coverage

Fuel cost

Service

Flat tire

Cost with coverage

$0, spare tire required

Service

Jump-start

Cost with coverage

$0

Service

Unlocking vehicle

Cost with coverage

$0

How much do services cost if I have roadside assistance?

If you already have roadside assistance on your policy, there's little you'll have to pay for.

You can still get help if you don’t have it on your policy. We've negotiated special rates for the following services:

Default Caption Text
Service Cost with coverage

Towing

$0 to the nearest repair shop

Fuel delivery

Fuel cost

Flat tire

$0, spare tire required

Jump-start

$0

Unlocking vehicle

$0

If you already have roadside assistance on your policy, there's little you'll have to pay for.

You can still get help if you don’t have it on your policy. We've negotiated special rates for the following services:

Default Caption Text
Service

Towing
Cost with coverage

$0 to the nearest repair shop
Service

Fuel delivery
Cost with coverage

Fuel cost
Service

Flat tire
Cost with coverage

$0, spare tire required
Service

Jump-start
Cost with coverage

$0
Service

Unlocking vehicle
Cost with coverage

$0

More claims resources

Find out when to get roadside assistance or what to do after an accident.

For more help, check out our claims videos.

Video player
When to Call Roadside Assistance or Report a Claim

Video Duration: 2 minutes 5 seconds

Introduction: Elapsed time 0 seconds [00:00]

Description of visual information: [When to get roadside assistance or collision towing] End of description.

When you're stranded, help can't come quickly enough. If you find yourself in that situation, USAA is here and ready to get someone out to you. First, make sure you're in a safe place. Call 911 for emergencies. Then, answer this question.

Do you have a mechanical breakdown, or have you been in an accident? This is the key to getting the help you need.

Roadside assistance: Elapsed time 29 seconds [00:29]

If your car broke down, our 24-hour roadside assistance is your go-to. It's optional coverage on your auto policy.

It can help if you have a flat tire, run out of gas, need a jumpstart, lock your keys in your car and more. With a few taps in the USAA Mobile App, we'll send a service provider your way, getting you back on the road as soon as possible.

But let's say you don't have a spare tire or it's more than just a dead battery. Roadside assistance covers one tow to the nearest repair shop or a shop you choose. If your preferred shop is further than the distance listed in your policy, you may have to pay for the extra mileage out of pocket.

Report a claim: Elapsed time 1 minutes 10 seconds [01:10]

Now, let's talk about accidents. If you hit an object or another vehicle and can't drive your car, getting towed isn't covered by roadside assistance. Instead, an auto insurance claim can help provide a collision tow.

To start the claims process, you'll need to call USAA. We'll connect you to an insurance adjuster and verify your coverage, then send a tow truck to your location.

They'll also be there for you through every step of the claims process.

Outro: Elapsed time 1 minute 40 seconds [01:40]

Knowing what to do can help you stay calm and save time.

Remember, if your car breaks down, roadside assistance is there for you 24/7. If you've had an accident and can't drive your car, call us at 800-531-8722 to report a claim and connect with a helpful adjuster.

Wherever you are, we're standing by to help.

Description of visual information: [For detailed guides on our services, visit usaa.com or the USAA Mobile App.] End of description.

End: Elapsed time 2 minutes 5 seconds [02:05]

Roadside assistance FAQ

How we can help depends on where you are.

U.S. and Canada

Roadside assistance is available, with some regional limitations. Log on to usaa.com or the USAA Mobile App to get roadside assistance.

U.S. territories

We don’t dispatch roadside assistance in U.S. territories, but we can reimburse you for the cost of service. Pay the provider, then submit a request to get reimbursed.

Mexico

We don’t dispatch roadside assistance in Mexico. Some policies may reimburse you for services within 75 miles of the U.S. border. If you need help, contact a local provider and keep your receipt.

International locations

Towing and labor coverage is available in the country where your policy is issued. To get help, visit our international contact page. Select your location and call the claims number listed.

Yes. We’ll dispatch a service provider to your location, and you'll need to pay for the service ahead of time.

We've negotiated special rates for these services, and the rate is usually less than what's available if you called a tow driver directly. For roadside, call 800-531-8555.

To find out if you have roadside assistance coverage, check your policy.

If you have roadside assistance coverage, we can provide a roadside tow if your car breaks down. You may need a roadside tow if your:

  • Electric vehicle needs to be charged.
  • Battery died, and a jump-start doesn't help.
  • Vehicle gets stuck within 15 feet of a paved road.
  • Car won't start because of something other than a dead battery.

A collision tow is part of an auto claim if you can't drive your car after an accident. You'll need to file a claim. We'll connect you to an adjuster and, if covered, send a tow truck to you.

You may need a collision tow if:

  • You hit an object or another vehicle.
  • Your tires blow out after you drive over a pothole.
  • You go off the road and hit a guardrail due to ice or weather.

If you’re in an accident and need emergency help, call 911.

If you need help moving your car after an accident, call 800-531-USAA (8722). Or you can file an auto claim on usaa.com or on the USAA Mobile App.

It takes just a few minutes to complete a claim and request a collision tow.

Still need help?

If you can’t find the information you need, you can give us a call at 800-531-8555.

Need roadside assistance?

Get roadside assistance

Get reimbursed for roadside assistance

Related footnotes:

  1. USAA Roadside Assistance™ is part of USAA Towing and Labor coverage and applies to covered vehicles only. USAA Roadside Assistance is provided through Agero Services Corp. NOTE: If you need to use Roadside Assistance for an insured vehicle that does not have USAA Towing and Labor coverage, you will be responsible for all charges and services performed. Roadside Assistance coverage does not cover the cost of repair parts. Additional premium required for towing and labor coverage with Roadside Assistance.

  2. Membership eligibility and product restrictions apply and are subject to change.

  3. Auto Insurance underwritten by United Services Automobile Association (USAA), USAA Casualty Insurance Company, USAA General Indemnity Company, USAA County Mutual Insurance Company, USAA Falcon Property & Casualty Insurance Company, Garrison Property and Casualty Insurance Company, based in San Antonio, Texas; USAA EU DAC (Europe), and USAA EU DAC UK Branch (United Kingdom), and is available only to persons eligible for P&C group membership. Each company has sole financial responsibility for its own products.

    Coverages subject to the terms and conditions of the policy.

    Learn about USAA's use of Artificial Intelligence.

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