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Member service and support

It’s our mission to provide you with exceptional service.

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Other support topics

Annuity

Manage your annuity policy with convenient online resources.

Tax Center

Find what you need to get your taxes done.

Loss of a loved one

Our Survivor Relations team can help during this difficult time.

Main contact information

You can reach any department through our main number. To find information for a specific department, refer to that section.

USAA Bank routing number

314074269

Phone number

210-531-USAA (8722)
800-531-USAA (8722)

For TTY devices, dial 711.

Shortcut mobile number

#USAA (8722)
Works with most carriers

Mailing address

USAA
9800 Fredericksburg Rd.
San Antonio, TX 78288

Additional contact information

Mailing address
USAA Accessibility Operations Director
9800 Fredericksburg Road
San Antonio, TX 78288

 

Additional information
To learn about our accessibility policy, assistive technologies and more, visit our USAA  Accessibility Center.

For information about Telecommunications Relay Service, visit the FCC Website  - Telecommunications Relay Service (Opens in New Window).

If you speak a language other than English, please let us know when you call. We offer free translation services by phone. Account documents are only available in English.

Si habla otro idioma que no sea inglés, infórmenos cuando llame. Ofrecemos servicios de traducción gratuitos por teléfono. Documentos y avisos de la cuenta están disponibles solo en inglés.

European contact information

Auto and property insurance claims phone number and hours of operation

Open 24/7 

 

Claims fax number
00-800-872-28222

 

Claims mailing address
USAA Claims Service
Postfach 93 02 21
60457 Frankfurt am Main, Germany

 

Policy service phone number and hours of operation

Monday to Friday, 12 a.m. to 5 p.m. CT

Saturday, 7 a.m. to 3:30 a.m. CT

Sunday, Closed

 

Policy service fax number
00-800-858-58111

 

Policy service mailing address
USAA S.A.
1, avenue du Bois
L-1251 Luxembourg, Grand-Duchy of Luxembourg

 

Bank phone number and hours of operation
00-800-531-87220

Open 24/7

 

Investments phone number and hours of operation
00-800-531-87220

Brokerage: Monday to Friday, 7:30 a.m. to 8 p.m. CT

Saturday, 8 a.m. to 5 p.m. CT

Sunday, Closed

Mutual funds: Monday to Friday, 7:30 a.m. to 10 p.m. CT

Saturday, 8:30 a.m. to 5 p.m. CT

Sunday, Closed

 

Life, health and annuities phone number and hours of operation
00-800-531-87220

Monday to Friday, 7:30 a.m. to 10 p.m. CT

Saturday, 8 a.m. to 5 p.m. CT

Sunday, Closed

U.S. territories contact information

Auto and property insurance claims phone number and hours of operation
800-531-USAA (8722)

Open 24/7

 

Claims mailing address
USAA Claims Service
P.O. Box 33490
San Antonio, TX 78265

 

Policy service phone number and hours of operation
800-531-0678

Open 24/7

 

Policy service mailing address
USAA
P.O. Box 659464
San Antonio, TX 78265

 

Bank phone number and hours of operation
800-531-USAA (8722)

Open 24/7

 

Bank mailing address
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX USA 78288-9876

 

Investments phone number and hours or operation
800-531-USAA (8722)

Brokerage: Monday to Friday, 7:30 a.m. to 8 p.m. CT

Saturday, 8 a.m. to 5 p.m. CT

Sunday, Closed

Mutual funds: Monday to Friday, 7:30 a.m. to 10 p.m. CT

Saturday, 8:30 a.m. to 5 p.m. CT

Sunday, Closed

 

Investments mailing address
USAA Investment Management Company
P.O. Box 659453
San Antonio, TX USA 78265-9825

 

Life, health and annuities phone number and hours of operation
800-531-USAA (8722)

Monday to Friday, 7:30 a.m. to 10 p.m. CT

Saturday, 8 a.m. to 5 p.m. CT

Sunday, Closed

 

Life, health and annuities mailing addresses
USAA Life Home Office
9800 Fredericksburg Road
San Antonio, TX USA 78288

 

USAA Life Insurance Company
of New York
529 Main Street
Highland Falls, NY USA 10928

 

USAA Life Insurance Company
of New York Service Center
9800 Fredericksburg Road
San Antonio, TX USA 78288

Other international locations contact information

Auto and property insurance claims phone number and hours of operation
0011-800-531-87220

Open 24/7

 

Policy service phone number and hours of operation
0011-800-531-87220

Monday to Friday, 7 a.m. to 6 p.m. CT

Saturday, 8 a.m. to 4:30 p.m. CT

Sunday, Closed

 

Bank phone number and hours of operation
0011-800-531-87220

Open 24/7

 

Investments phone number and hours of operation
0011-800-531-87220

Brokerage: Monday to Friday, 7:30 a.m. to 8 p.m. CT

Saturday, 8 a.m. to 5 p.m. CT

Sunday, Closed

Mutual funds: Monday to Friday, 7:30 a.m. to 10 p.m. CT

Saturday, 8:30 a.m. to 5 p.m. CT

Sunday, Closed

 

Life, health and annuities phone number and hours of operation
0011-800-531-80000

Monday to Friday, 7:30 a.m. to 10 p.m. CT

Saturday, 8 a.m. to 5 p.m. CT

Sunday, Closed