Your logon method matters.
Scammers are getting smarter every day, and traditional passwords aren’t secure enough.
That’s why we encourage members to use the strongest authentication options we provide: multifactor authentication.
Multifactor Authentication
This security feature adds an extra layer of protection to your logon and reduces the risk of fraud. You identify yourself with a combination of things unique to you:
- Something you know, like your PIN
- Something you have, like a one-time code
- Something you are, like your fingerprint or face
Creating strong passwords
Even with the extra security provided by these logon options, you still want to have a strong password. Hacking or guessing your password is one of the most basic tactics a cybercriminal will use to gain access to your accounts.
Here are some tips for your passwords:
- Create different passwords for different websites.
- Change your passwords every few months.
- Don't write your password where others can see it.
- Don't include your name or words from the dictionary.
Logon options FAQ
If you don’t have your Online ID:
- Go to Recover your Online ID.
- Enter your Social Security number, tax ID or phone number.
- Select “Text Online ID.”
- You’ll get your ID sent to the phone number on file.
If you can’t remember your password or PIN:
- Go to Reset your password.
- Then select “Text reset link.”
- Use the link we sent to your mobile phone to set up a new password.
If you don’t have your mobile phone, select “I need more options.” Then follow the directions.
If you still need help, call 800-531-USAA (8722).
For stronger protection, we recommend you enable the email and text message options and disable the verification question options on My Profile and Preferences.