Staying safe during a hailstorm
We're here to help protect you before, during and after a natural disaster.
Hailstorm tips
Stay Informed and help protect your family, pets and belongings.
Ensure your family and pets are indoors and sheltered. Stay away from windows, and don't use a landline or electrical appliances to avoid electrocution.
Protect your vehicle and reduce the chances of experiencing damage by parking under cover or in your garage. Move outdoor furniture inside or under a covered area.
Know what to do outside.
Stay out of ditches and areas that may suddenly fill with water. Don't seek shelter under trees. You could get hit by lighting or falling branches. If you can't find something to protect your entire body, find something to protect your head.
Know what to do while driving.
Allow more distance than usual between you and the vehicle in front of you so you can try to avoid a rear-end collision.
To avoid breaking your windshield or windows, stop driving when it's safe to do so. Try to keep your face away from vehicle windows. Shield small children with your body and cover their eyes.
How to file a natural disaster claim
How to file a natural disaster claim
Here's a quick view of the claim process.
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Step 1 of 4 Tell us what happened.
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Step 2 of 4 Inspect damages and review your estimate.
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Step 3 of 4 If coverage applies we pay for damages, minus the deductible.
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Step 4 of 4 Repair or replace your property or vehicle.
Inspect your property and assess the damage.
Property damage is not always immediately evident. If property damage is found, file a claim. Take photos of any damage before you remove debris or make temporary repairs. Be sure to check for any signs of water leaks, especially in the ceilings.
If you need to make temporary repairs to prevent further damage, save the receipts for reimbursement consideration. Avoid making permanent repairs until your claims adjuster has assessed damage.
Learn more Ways to Assess The Damage
Know your rights and protect your finances.
Signing over your insurance benefits to a contractor or other vendor may seem convenient at the moment. But assigning benefits may forfeit your rights under the policy to that third party and you may lose control of your claim.
If your vehicle is damaged by a natural disaster, file a claim.
Take photos of any damage before you remove debris or make temporary repairs. If there's only damage to your auto glass, file an auto glass claim.
If there's damage to more than just your auto glass, file an auto claim. If you need to make temporary repairs to make it safe to drive, save the receipts for reimbursement consideration.
Mobile Response Locations
We are no longer stationed with our temporary disaster sites at this time, but we're still here to help in your time of need. You can file and track a claim, real-time online, by selecting the "Claim" button on this page, speak with one of our qualified claims experts or for quick access to manage your USAA accounts all in one place, take a minute to download our USAA Mobile App.