Staying safe during a hurricane.
We're here to help protect you before, during and after a natural disaster.
Hurricane Tips
Here's a quick view of what to do before a natural disaster hits.
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Step 1 of 4 Create an evacuation plan.
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Step 2 of 4 Grab your survival kit.
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Step 3 of 4 Gather important documents.
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Step 4 of 4 Photograph your property.
Hurricane evacuation: We're here to help.
When you're looking for a place to stay, we may be able to help you save on hotels during an evacuation through USAA Perks®.
Learn more about how we can help(Opens new window)
Know how to evacuate your pet.
When you're making your evacuation plan, include your pets or livestock. Make sure your pets have the supplies they need like food and medication.
Evacuating livestock may be a larger task, so it's important to establish and practice a plan. Use these checklists to help you prepare to get everyone out safely, including your animals:
Be ready to react.
- To protect your roof, close all windows and doors, including interior, exterior and garage doors.
- If a window or door is broken or blown open, the home could fill rapidly with air.
- For extra protection, cover your windows with storm shutters or plywood.
- Move your vehicle to higher ground to help protect it from flooding.
Know what to do outside.
If there is a safe building nearby, get inside immediately. Avoid bridges over fast-moving water, and don't walk, swim or drive through floodwaters.
Just six inches of fast-moving water can knock you down, and it only takes 12 inches of flowing water to sweep your vehicle away.
Learn more about what to do outside during a storm(Opens new window)
Know what to do inside.
If trapped in a flooded building, move to the highest level of the building. Don't climb into a closed attic. When only experiencing high winds, go to a designated storm shelter or a windowless room or hallway on the lowest floor.
These actions can help you prepare for a hurricane.
Help prepare your home for a hurricane.
Hurricanes can be unpredictable, but there are steps you can take to help protect your home. This hurricane checklist can help prevent or reduce the damage to your home and belongings.
Have a hurricane evacuation plan.
These tips can help you quickly prepare if you have to leave your home.
How to File a Natural Disaster Claim
How to File a Natural Disaster Claim
Here's a quick view of the claim process.
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Step 1 of 4 Tell us what happened.
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Step 2 of 4 Inspect damages and review your estimate.
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Step 3 of 4 If coverage applies we pay for damages, minus the deductible.
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Step 4 of 4 Repair or replace your property or vehicle.
Take steps to protect your personal safety.
Listen to authorities and local news for updates to find out when it's safe to return home and if water is safe to drink.
Learn more ways to protect your personal safety(Opens modal)
Know your rights and protect your finances.
Signing over your insurance benefits to a contractor or other vendor may seem convenient at the moment. But assigning benefits may forfeit your rights under the policy to that third party and you may lose control of your claim.
Inspect your property and assess the damage.
Property damage is not always immediately evident. If property damage is found, file a claim. Take photos of any damage before you remove debris or make temporary repairs. Be sure to check for any signs of water leaks, especially in the ceilings.
If you need to make temporary repairs to prevent further damage, save the receipts for reimbursement consideration. Avoid making permanent repairs until your claims adjuster has assessed damage.
Learn more ways to assess the damage(Opens modal)
If your vehicle is damaged by a natural disaster, file a claim.
Take photos of any damage before you remove debris or make temporary repairs. If there's only damage to your auto glass, file an auto glass claim. If there's damage to more than just your auto glass, file an auto claim. If you need to make temporary repairs to your vehicle so it's safe to drive, save the receipts for reimbursement consideration.
These actions can help with hurricane cleanup.
Get tips on how to clean up water and mold after a hurricane.
Water can cause a lot of damage to your property, so it's important to clean it up as soon as possible. If you can, dry your home and everything in it within 24 to 48 hours to help prevent mold.
Coming Home from a Storm.
Mobile Response Locations
We are no longer stationed with our temporary disaster sites at this time, but we're still here to help in your time of need. You can file and track a claim, real-time online, by selecting the "Claim" button on this page, speak with one of our qualified claims experts or for quick access to manage your USAA accounts all in one place, take a minute to download our USAA Mobile App.