General
No. Only USAA members who are listed as joint account holders within your checking or savings account can have new cards requested by you or the joint account holder.
If away from home without your ATM or debit card, we encourage you to place a temporary block to avoid any fraudulent use of your funds before determining whether to report it lost or stolen.
Learn more about our temporary block service.
If you are unable to find your ATM or debit card, report your card lost or stolen.
There are several reasons why you may not be eligible to order an ATM or debit card.
Here are some examples:
- The current card was recently replaced or reported lost
- The address on the account recently changed
- The account is restricted for suspicious activity
If you have more questions about why you can't order a card, talk with a member service representative at 800-531-USAA (8722).
Yes. For security reasons, we require you to set up a new PIN for your replaced ATM or debit card.
You may only change the PIN of cards issued in your name or a minor joint account holder's name.
To change your PIN, visit the account summary for your newly issued ATM or debit card and select Create or Change ATM/Debit Card PIN.