Tell us what happened. Get started on usaa.com or the USAA Mobile App.
Notice a water leak?
Here are a few steps to help protect your home.
- Turn the water off.
- Take notes and photos of the leak and any damage.
- Clean up any standing water and try to dry things out as best you can.
- Contact a plumber or appliance technician if needed.
- Save any estimates, invoices or receipts. Send them to your adjuster as soon as possible.
How water damage claims work
We’ll help you with every step of your claim and provide personalized updates along the way.
Steps to complete How water damage claims work
How water mitigation helps dry your home and reduce damage
A water restoration company uses special equipment to quickly remove water and extract moisture from walls and floors. They also prevent mold growth and other damage.
By acting fast, they help restore your home and minimize the impact of water damage. If you have a covered loss, we can send a water cleanup professional to assist you.
Here's what you can expect during the process:
- They’ll set up equipment to help with drying.
- Some damage may require demolition.
- They might perform daily monitoring to check the drying progress.
- The entire process usually takes 4 to 7 days.
- You may need to pay your deductible to the water removal company.
Still need help?
If you can’t find the information you need, give us a call at 800-531-USAA (8722).