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Auto and property billing FAQ

Find the answers you need for common insurance bill questions.

General billing

If your minimum due is less than $5, we’ll carry that amount over to your next statement instead of sending you a bill that month. This won’t count against you as a missed payment, and we won’t charge a late fee.

You can still make a payment toward your minimum due or balance any time.

Automatic payment plan

You can set up automatic payments from usaa.com or the mobile app. Log on to your profile to set up an APP.
An APP saves you money on installment fees and helps you stay on top of your payments.
Keep in mind that if you set up an APP, it starts the next due date. You’ll need to pay your current due date manually.

Installment fees

You’ll have a line item titled “Installment Fee” on your insurance statement.
If you haven’t signed up for paperless statements and an APP, we’ll add the fee to your billing statement when we send it.

Payments

You can change or cancel a payment on usaa.com or the mobile app from bill pay. Find the payment in your recent activity and choose to modify or cancel it.

In most cases, if you pay from a bank account, you need to make changes at least 1 business day before the due date.

If you cancel your pending automatic payment, you’ll need to make a payment to keep the account current.
 

Need more information on how USAA bills?

Learn how we bill, how you can pay and how we may be able to help if you need more time to pay.