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Auto and property billing FAQ

Find the answers you need for common insurance bill questions.

Payment questions

Log on to usaa.com or the mobile app and scroll to the insurance section. On usaa.com, choose "Insurance Bill," or in the mobile app, choose "Bills.” From there:

  • Select “Set Up Automatic Payments.”
  • Decide if you want to pay the monthly minimum or statement balance.
  • Choose if you want to pay once a month or twice a month.
  • Select your payment date and the account you want to use for payments.
  • Verify your information and select “Done.”

If you set up an APP with a non-USAA bank account, you’ll need to verify the account.

Installment fees

USAA continually evaluates ways we can serve our members with excellence, maintain exceptional value, and reduce costs of operations.

Operational costs for printing and mailing paper statements can be significant. The labor and technology associated with processing one-time payments increases costs to the association. The installment fee helps offset some of these processing costs.

Need more information on how USAA bills?

Learn how we bill, how you can pay and how we may be able to help if you need more time to pay.