Annuity Servicing FAQ

You can, but you may owe fees or taxes on it depending on when you do it.

A USAA Retirement Income Specialist can help you explore your options so you can decide what works best for you.

To start the process or get more information, call us at 800-833-9847.

It depends. If your annuity is still within the surrender period, then a surrender charge will apply. There may be federal or state taxes, too. You can find your surrender period and the surrender charge percentage in your annuity contract in My Documents. The IRS may also penalize you if you’re under 59½. For guidance, speak to a tax advisor.

To start payouts, also known as annuitization, call us.

Your annuity may have two contribution limits.

The first is specific to your annuity contract. To determine if there are any limitations, review your contract in My Documents.

The second is based on if you have a qualified annuity. This is when you bought an annuity using money that hasn’t been taxed yet. Your age also affects your contribution limits. An IRA and Roth have contribution limits based on your specific situation.

For guidance, speak to a tax advisor.

You can fill out an RMD form. We also have tools to help you find your RMD value.

To find out if you’ve met your RMD, call us.

To request money from your deferred annuity to go to a charity, call us.

If you have a flexible retirement annuity that allows additional contributions, you can set up automatic deposits. 

To set these up, you’ll need to choose a date for automatic transfers to end. 

You can change or cancel your automatic deposit with our funds transfer tool.

To change the deposit, you'll need to cancel it and set up a new one. From the Activity tab, select "View Details" on the deposit you want to cancel.

You can update your beneficiary online. Or download, complete and return this Beneficiary Change form. 

Depending on the plan type, you’ll either need to contact the appropriate company or fill out a form.

You can only transfer funds from one qualified plan to another. The most common transfers are from IRA to IRA or Roth to Roth.

There are a few instances when you may want to transfer funds. If you want to:

• Transfer from one company to USAA, fill out a transfer form.
  
• Transfer from USAA to another company, fill out a transfer form from that company.
• Make a direct rollover from an employer-sponsored plan, contact the employer's plan administrator.
• Make an indirect rollover where you take the money out and put it back within 60 days, call us.

Remember, depending on how long you’ve owned the annuity, there may be surrender charges or state and federal taxes. For guidance, speak to a tax advisor.

A fair market value statement shows how your annuity’s value has changed based on market interest rates. If you have a qualified annuity that you bought using money that hasn’t been taxed, you’ll get a statement in January. This only applies to qualified single premium income annuities. 

You can find your statement in My Documents.

You can find our servicing forms at USAA Forms. For annuities forms, select the “Life Insurance and Annuities” tab.