Imposter scams are common.
Financial institutions, including USAA, are seeing an increase in imposter fraud scams.
In these scams, fraudsters pose as USAA employees and use what looks like a USAA number to call and text members. They may ask you for your password, PIN, one-time code or other logon information.
Be on the lookout.
We’ll never contact you and ask for these details. We also won’t ask you to download software, delete your USAA app or forward your calls to another number.
If you've given any information through this type of call or text, call us immediately at 800-531-USAA (8722).
Protecting against fraud 24/7
As a USAA member, you're automatically enrolled in our security and fraud alert program. If something seems unusual, we'll send you an alert. See note 1
You should also report fraud, identity theft, lost cards or any other unusual activity.
Identify and avoid scams FAQ
Install security patches. Set your device to install app and system updates automatically if possible. These updates often include security fixes.
Use antivirus software. Scan your storage devices and remove any malware. Or you can install an application that specializes in removing spyware.
Get professional help if needed. If possible, save important files and applications on an external storage device before you drop off your computer.
Act quickly by following these steps.
- If you have remote wipe enabled, use it to prevent someone from accessing your data and apps. Your service provider may also be able to help.
- Let USAA and any other financial institutions know your phone is missing.
- Change any account names and passwords that may have been stored on your device.
- Log on to cloud services to disable remote access and alerts for any mobile apps you have linked to your missing phone.
- File a police report, if necessary.