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How USAA protects your accounts and personal information

Our commitment to your security

Securing your personal information is one of our top priorities. Your information sits behind a secure electronic perimeter that’s monitored for unusual activity 24/7.

Our extensive security program includes dedicated teams to detect and investigate threats. As we uncover them, we'll let you know how you could be affected and suggest ways to help protect yourself.

Fraud alerts to help protect your money

You're automatically enrolled in our 24/7 fraud alerts program. If something seems unusual, we'll send you an alert.‍ ‍ See note 1 The quicker you respond, the faster we'll be able to help prevent loss. 

Usual activity could include:

 

  • Unusual debit or credit card activity.
  • Large wire transfers.
  • Debit card withdrawal limit changes.

Zero Liability Policy

You aren't responsible for unauthorized credit card‍ ‍ See note 2 and debit card‍ ‍ See note 3 transactions you report to us. If you notice something unusual, learn how to report it.

Security alerts to help protect your Online ID

We also look for unauthorized access to your personal information. If we notice anything unusual, we'll send you an alert. This could include someone trying to update your profile information, Online ID or password.

Secure access to your accounts

We’ve adopted proven industry standards like multifactor authentication to help protect you. We offer several ways for you to log on online and verify your identity over the phone.

Explore logon options

Make sure it’s really us.

Financial institutions, including USAA, are noticing an increase in fraud scams. You can report unusual calls, texts, emails and links to abuse@usaa.com.

Phone Calls and Texts

We’ll never call or text to ask for your password, PIN or one-time code. If someone calls or texts you claiming to be a USAA employee and asks for any of these things, it could be fraud.

Emails From USAA

Our emails have a personalized "USAA Security Zone.” It includes your name and the last four digits of your USAA number. If the information is wrong or missing, it’s not from us.

USAA Mobile App

Make sure to download our app from an official app store. The developer should be listed as USAA. Our app is free — if it asks you to pay, it’s not really us.

More about security at USAA

Your Privacy

Read our Privacy Promise and find out how we can use your online data.

Learn about privacy at USAA

How to Protect Yourself

Get tips for protecting your accounts and personal information.

Learn how to protect yourself

Related footnotes:

  1. Your phone carrier's data charges may apply.

  2. Zero liability policy: You are not liable for unauthorized use that is reported to us. Unauthorized use means the use of a credit card by someone other than you who does not have actual, implied or apparent authority for such use and from which you do not receive a direct or indirect benefit.

  3. You are not liable for unauthorized use of a debit card that you report to us. "Unauthorized use" means the use of a debit card by someone other than you without actual authority to use the debit card and from which you receive no benefit. It does not include use of a debit card (1) by a person who was furnished the debit card by you unless you notified us that transfers by that person are no longer authorized or (2) with fraudulent intent by you or any person acting in concert with you.

Related footnotes:

  1. Safety guidelines are not intended to be all inclusive, but are provided for your consideration. Please use your own judgment to determine what safety features/procedures should be used in each unique situation.

  2. USAA means United Services Automobile Association and its affiliates.

    USAA Federal Savings Bank offers deposit, credit card, consumer lending, mortgage, and other banking products and services. USAA Federal Savings Bank is a Member of FDIC. Credit card, mortgage and other lending products not FDIC-insured.

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